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Email

support@exodus-game.com

Response within 24 hours

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Discord

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📖

Knowledge Base

Detailed guides, instructions, and solutions to common problems. Over 200 articles.

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Submit a Request

Describe the problem — we'll sort it out

Common Issues

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Game Won't Launch

  • ✅ Check system requirements
  • ✅ Update graphics card drivers
  • ✅ Run as administrator
  • ✅ Reinstall Visual C++ Redistributable
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Connection Problems

  • ✅ Check your internet connection
  • ✅ Disable VPN
  • ✅ Add the game to firewall exceptions
  • ✅ Check server status on Discord
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No Sound

  • ✅ Check in-game audio settings
  • ✅ Update audio drivers
  • ✅ Select the correct output device
  • ✅ Restart Windows audio service
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Lost Progress

  • ✅ Enable cloud saves in settings
  • ✅ Check the saves folder
  • ✅ Log in with the same account
  • ✅ Contact support for recovery

Didn't Find a Solution?

Check the FAQ section — the answer might already be there.

Go to FAQ